What has happened to customer service? I am thinkin..is it outdated? Here is an example of shitty "customer service" in the last week:
I had to return a gift at Wal-Mart on Florin Rd: Stood in line for 25 minutes. Saw signs saying that Wal-Mart wants to "please" their shoppers. I watched as the employees totally ignored the shoppers who were wanting to return gifts/purchases, etc. I saw one old man who finally made it to the desk, in his walker, turn in a non-working phone system. The Wal-Mart employee said to him, "take it back, find the right one, and come back"...never making eye-contact with this customer. He says, "do I have to stand in line again"? She smirks, treats him like an idiot, and says, "didn't I just say to come back to me?" This perks my interest! I say, "no, you did not just say, come back to me. Your instructions were ambiguous at best and you are rude as hell!"
I finally got up in the line, to meet the WalMart employee, who is supposed to care about my experience at the store. I put my receipt down, and put the returned item on the desk. The Wal-Mart employee never looked me in the eye, never said thank you, how are you, etc. After the return transaction was complete, she yelled "Next" She never once said, "thanks for shopping at Wal-Mart", it was more like, "you can kiss my ass for shopping at WalMart".
I hate shopping at WalMart. I will suggest to my relatives and friends to avoid shopping there. Home Depot is just as bad. Shop Local...whenever you can! I love to shop at The Nuggett, Corti Bros, Taylors Market, Italian Importing Company...and any locally owned Ace Hardware Store. Hell, Raley's is owned locally, but customer service sure ain't what it used to be.